Freshdesk Fundamentals for New Agents
- 4.7
- (359+ reviews)
- Created by Freshworks Academy
- Language: English
Description
As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.
Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -
Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.
Understanding the ticket list page - Learn how to work with tickets in bulk.
Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.
Working with customer information - Learn how to create, edit and merge customers.
Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.
Course Info
Frequently Asked Questions
-
How long is a coupon valid?
Coupons are issued by instructors to promote their courses, gain traction and reach momentum. The instructor can choose to emit discounted (ex: $11.99 coupon) or 100% off coupon (you pay nothing). Each coupon becomes expired when emitted quota is over (1000 enrollments) OR expiration date has been reach (5 days).
-
What is this "1000 enrollments" from Udemy?
For a coupon, number of activation are now capped to 1000 max. This means that it can be activated only a 1000 times, and then it expires; or reach its expiration date; whatever happens first.
-
Could you please help me to find a coupon for this course?
We have no contact with instructors, and only instructors can emit coupons. You can try to directly contact the instructor finding his/her Twitter/Facebook, and ask him/her for a coupon, but at our level, we cannot help, sorry.
-
What is exactly your relationship with Udemy?
We have an affiliate contract with Udemy and we may receive a commission when you purchase through some of the affiliate links on this website. But this website is not a part of the Udemy Inc. Additionally, this website is NOT endorsed by Udemy in any way. Udemy is a trademark of Udemy, Inc. `
